The WIN code I got is not validly linked to my product / The WIN doesn't work.

From time to time manufacturers that participate in the program forget to let us know they shipped the product with your WIN number on it. We only activate the WIN numbers after the manufacturer has reported the shipment with the WIN number and has actually paid the contribution to replace the trees. If you get a non-functioning number, please go to our contact form and send us the WIN you have. We will check it out and get back to you right away to let you know the correct status.